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Frequently asked questions FAQs

  • General

  • Can I use the Marzena range if I have sensitive skin?

    We have created products specifically for sensitive skin. Try our Sensitive Hair Removal Lotion, Sensitive Body Wax Strips or Sensitive Facial Wax Strips if you have sensitive skin.
  • I’ve used Marzena products before. Do I still have to do a patch test every time I use the product?

    Yes, always pre-test 24 hours before each use on the area of treatment. Your skin sensitivity levels can vary due to climatic, hormone levels (including that time of the month for women), food intake, medication that affects the skin and other outside influences. All Marzena products should be pre-tested, if there is no reaction after 24 hours, you can proceed with the full treatment.
  • Can Marzena be used by pregnant women?

    If you are pregnant, we recommend consulting your medical professional for advice before using our products.
  • Where can I purchase Marzena Products?

    Please refer to our “where to buy” page on our website
  • Do Marzena hair removal products have any effect on self-tanning products?

    Marzena hair removers exfoliate skin in addition to removing hair, so using them before a self tanning product will help you to have a more even tan. Wait 24 hours between using Marzena products and tanning.
  • What if I experience a reaction after a patch test?

    We recommend cease use of the product immediately and rinse the area thoroughly with warm water. If in doubt, seek medical advice. Do not proceed with the full treatment.
  • Can I sunbathe after using Marzena products?

    No, it is advised that you wait at least 24 hours before heading out into the sun. Always use sunscreen.
  • Wax strips

  • What natural ingredients are Marzena Natural Wax Strips enriched with?

    Our natural wax strips are made from 96% sustainably sourced natural Pine Tree resin wax formula with added Hemp Seed Oil to help calm your skin during treatment. They are free from fragrance, colour, preservatives, parabens and mineral oils.
  • Are Marzena Natural Wax Strips made of plastic?

    Absolutely NOT! These unique wax strips are made from a certified 100% bio-compostable clear cellophane.
  • What is the benefit of Marzena Natural Wax Strips being clear?

    Our clear wax strips provide precision placement, you can see exactly where you’re placing them – no more guesswork! They are especially great for facial waxing, such as eyebrows.
  • How do I dispose of Marzena Natural Wax Strips to avoid adding to landfill?

    Our natural wax strips are certified 100% Bio-compostable, both domestic and commercial. We recommend placing your used wax strips into a compost and not your standard rubbish bin, to be kind to the planet and avoid adding to landfill.
  • What does Bio-compostable mean?

    Bio-compostable means they will breakdown over time in a compost situation either at a small-scale home or a large-scale commercial compost environment.
  • Can I use a wax strip more than once?

    Yes – our Marzena Natural Wax Strips can be re-used up to 5 times! These unique wax strips are made using sustainably sourced natural Pine Tree resin wax formula which is very tacky, allowing each strip to be used more times than other standard wax strips. Our Sensitive Wax Strips can be re-used up to 3 times. To re-use a strip, fold it in half, warm between your hands for 5 seconds before unfolding and using again. NOTE: Waxing your face? It's important NOT to wax the same area twice as repeated waxing of this delicate area can cause irritation. Always follow the instructions to prepare the skin and wax strips before you commence waxing to ensure you remove as much hair as possible with one treatment.
  • How do double-sided strips work?

    Warm the strips between your hands for 5 seconds to make them supple. Slowly separate the 2 strips, to ensure an even layer of wax on each strip, giving you 2 ready to use strips. Apply the strip with firm pressure, smoothing down in the direction of the hair growth with your palm 3 times, ensuring the hair is immersed in wax. Holding the skin firm and tight (taut) with one hand, grab the strip with the other, and quickly zip back against the hair growth. Aim to keep the strip close and parallel to the skin for maximum results.
  • What natural ingredients are Marzena Sensitive Wax Strips enriched with?

    Our Sensitive Wax Strips are enriched with Aloe Vera, Green Tea and Mint to help calm, cool and soothe your skin during the treatment.
  • If I run out of aftercare wipes, is there another way to remove wax residue?

    Yes, you can use a natural oil to remove any remaining wax..
  • How long should my hair be to use wax strips?

    The ideal length is 3mm, roughly the length of a grain of rice.
  • What is the shelf life of the Marzena Wax Strips?

    Natural Wax Strips shelf life is 36 months from when the product is opened, and Sensitive Wax Strips have a 24 month shelf life.
  • Can I purchase post-wipes separately?

    No, the post-wipes are not sold separately.
  • Is waxing suitable for everyone?

    No, always read carefully the Warnings section before use.
  • Will waxing affect how my hair grows back?

    If you wax exclusively on a regular basis, hair will not grow back as quickly over time.
  • Hair Removal Lotions

  • What are the benefits of using hair removal lotion?

    Marzena hair removal lotions are popular as a pain-free method of hair removal. They leave your skin silky smooth skin and our regrowth inhibitor helps keep you hair-free longer.
  • How does the hair removal lotion work?

    Depilatories contain ingredients that work by breaking the bonds of hair. The bonds give hair strength and structure, so when you break these bonds, the hair can easily be wiped away and removed.
  • Why is it beneficial for the skin to use hair removal lotion rather than razor shaving?

    Depilatory lotions work by dissolving the hair just below the surface of the skin whereas shaving sharply cuts the hair off at the skin surface. This means you’re not left with unattractive prickly stubble. Also, Marzena products help moisturize and exfoliate your skin.
  • Can I use the Hair Removal Lotion if I have sensitive skin?

    Our Sensitive Hair Removal Lotion is a gentle formula for sensitive skin and delicate areas of the body such as the underarms or bikini.
  • How does a regrowth inhibitor work?

    Our regrowth inhibitor helps to keep your hair free for longer. It contains a combination of ingredients proven to be effective at inhibiting hair growth, by targeting its action on the new root cells at the base of the follicle. This prevents, slows and weakens new hair formation, thereby effectively decreasing hair growth and appearance overtime.
  • How often can I use Marzena lotions?

    You should leave at least 72 hours between subsequent applications of Marzena creams.
  • How long should I leave lotion on for?

    This varies between products: Sensitive Hair Removal Lotion – works in as little as 3 minutes on fine hair, maximum 7 minutes on coarse hair. Pink Clay Leg Mask – works in as little as 5 minutes on fine hair, maximum 10 minutes on coarse hair.
  • What should I use to wash lotion off my skin?

    For best results, we recommend using a soft cloth and wash lotion thoroughly away with plenty of water. Do not rub or apply soap.
  • Do depilatories also exfoliate and moisturise skin?

    Yes, in addition to dissolving hair, Marzena lotions help remove unwanted dead cells on the skins surface and include natural ingredients to moisturise and nourish your skin as they remove hair.
  • What is the shelf life of Marzena lotions?

    Our Sensitive Hair Removal Lotion and Pink Clay Leg Mask have a 6 month shelf life.
  • What are the 4-in-1 actions of the Marzena Pink Clay Leg Mask?

    This cleaver product is a pampering 4-in-1 beauty treatment that removes hair and stubble, gently exfoliates, moisturises and minimises hair regrowth - leaving you with smooth, nourished and radiant skin for longer.
  • What natural ingredients does Marzena Pink Clay Leg Mask harness?

    Our unique product contains 100% Natural Pink Clay which is rich in minerals and gently exfoliates the skin. it contains magnesium, selenium, and zinc. It brightens the skin - the lightly exfoliating effect of pink clay works to remove dead skin cells and reveal bright, fresh cells underneath. Enriched with Hemp Seed Oil, Harakeke, Aloe Vera and Sweet Almond Oil to hydrate your skin whilst also removing hair! Kakadu Plum is a powerful antioxidant, which is rich in Vitamin C and helps to tone and energise the skin.
  • Can I use other skin or body care products after using a Marzena hair removal lotion?

    We recommend waiting at least 24 hours before applying products such as creams, deodorant, perfumes or tanning lotions in the area you’d applied the Hair Removal Lotion on. It is important to keep your skin moisturised, but please use creams that are fragrance free.
  • Why wasn’t my hair removed after 7 minutes?

    If no hair comes off, it may be because skin was not completely clean and dry before applying the lotion (moisturisers can act as a barrier on the skin). The lotion must be liberally applied, with an even layer. Always make sure you time the treatment carefully and wash hands immediately after applying the cream.
  • Can the lotion bottle be recycled?

    Yes! Our sugarcane tubes are 100% kerbside recyclable after use.
  • What are the lotion tubes made from?

    Both the Pink Clay Hair Removal Mask and Sensitive Hair Removal Lotion tubes are a material that is made from 80% sugarcane plastic. Sugarcane is a renewable source that is a better and more sustainable way to make plastic. This helps reduce our carbon footprint and it’s just one of the many ways we do our bit for the environment.
  • Liquid Sugar Wax

  • Is the Marzena Liquid Sugar Wax packaging recyclable?

    Yes, all components are recyclable and are clearly marked on the packaging. We use a cosmetic grade glass jar, lid (recycle number 5) and seal (recycle number 2).
  • Are all sugar waxes (warm wax) water soluble and why is this important?

    No they are not. The Marzena Liquid Sugar Liquid is water soluble, meaning the formula can be cleaned up simply using water. This is not harmful to our waterways, sustainability and kind to the planet at the heart of the Marzena ethos. Our packaging says water soluble on the front, so you know you’re making a good choice for the planet.
  • How long does my hair need to be to use the Liquid Wax?

    We recommend for the hair to be between 2-6mm long for the wax to be able to grip the hair. Make sure your skin is clean and free from moisturisers, creams or perfumes.
  • How much sugar wax should I put onto the area I am waxing?

    A thick coating won’t be effective, so we recommend a thin layer than evenly covers your hair for best results.
  • What is the shelf life of the Marzena Liquid Sugar Wax?

    The shelf life is 36 months from when the product is opened.
  • Hair Lightener

  • What is Marzena hair lightener?

    Our Hair Lightener is a simple and effective way to gently lighten unwanted darker hair. With our two-cream formula, it is simple for you to mix what you need, when you want it. Remember to always do a patch test 24 hours prior before doing a full treatment.
  • How much do I mix of the lightener and vitaliser?

    For our Marzena Hair Lightener to work effectively, you need to ensure you are adding in equal amounts of both the lightener and vitaliser into the mixing pottle
  • Do I have to throw away my hair lightener after one use?

    No, tighten the caps on the tubes securely and store in a cool dry place until the next treatment.
  • I have dark hair - how long will it take for my hair to go blonde?

    It takes 8-10 regular bleaching treatments to go from a deep dark brown to blonde. Natural progression is black-brown-reds-light brown/dull blonde-blonde. Regular bleaching means weekly.
  • I’ve heard people have a burning reaction to hair lightener, will this happen with the Marzena Hair Lightener?

    Our Hair Lightener must not be rubbed in or scrapped off. This leads to tiny abrasions in the hair follicle which can cause the product to remain in the pore and cause irritation. Always remember wipe off with a damp cloth or an allergy may be the cause if known.
  • Where is it safe to use Marzena Hair Lightener?

    It is ideal for all types of facial and body hair - including upper lip, jaw, chin, side of face, arms, hands, and feet.
  • What is the shelf life of Marzena Hair Lightener?

    The shelf life is 24 months from when the product is opened.
  • Post Wax Calming Body Oil

  • Why use the post-wax calming body oil?

    It is an effective way to remove sticky wax residue, to protect open follicles and help to keep your skin smooth, hydrated and nourished.
  • What is the body oil made of?

    Our oil is a nutrient rich blend of 100% natural origin oils that have been carefully selected for their specific properties. Enriched with Hemp Seed Oil and Evening Primrose Oil to help calm and soothe post waxed skin, Mānuka Oil to protect with its natural antibacterial properties, Apricot Kernel Oil and Jojoba Oil to deeply hydrate the skin.
  • Does the oil contain any synthetic ingredients?

  • Is the oil a natural product?

    Yes, our oil is a nutrient rich blend of 100% natural origin oils.
  • Can I use this oil on my face?

    Our oil is suitable for use on the body as it includes a gentle fragrance. If you wish to use it on your face, please conduct a small patch test on your face to test for any sensitivity, if there are no reactions 24 hours later, you can use this on your face.
  • How do I use the oil?

    For best results use immediately after waxing treatment. Press the pump down multiple times to activate. Apply 1-2 pumps to the treatment area, massage in small gentle movements until all sticky wax residue has been removed.
  • Can I use the oil if I have dry skin?

    Yes absolutely! Use it between wax treatments as a booster to your skin regime for smooth, hydrated and nourished skin.
  • Is the oil greasy?

    Our non-greasy oil is fast-absorbing, allowing you to get dressed shortly after and get on with your day!
  • Where is the oil made?

    It is proudly made in New Zealand, in our Auckland factory.
  • Can the oil bottle be recycled?

    Yes absolutely, making sustainable products that care for our planet is very important to us. The bottle was made using 100% recycled plastic and is recyclable after use, featuring a #1 kerbside symbol on the base of the bottle.
  • What is the shelf life of the oil?

    36 months once opened.
  • When should I not use the oil?

    DO NOT use on skin where cuts, abrasions, or any kind of healing is present. DO NOT use on active acne, psoriasis, rosacea, skin with rash, sunburned or distressed skin. If irritation occurs, discontinue use of the product and rinse immediately. If irritation persists, seek medical advice. If contact with eyes occurs, rinse immediately.